The Level 3 Award in the Delivery of Conflict Management Training is suitable for those who wish to teach Conflict Management as part of the SIA linked Security Courses for example, Door Supervision. This qualification is also referred to as the Level 3 Award for Deliverers of Conflict Management.
Usually, this qualification is chosen by trainers who wish to teach SIA related security courses. The Level 3 Delivery of Conflict management Training is also suitable for other candidates working in customer-facing roles.
There are two compulsory units. Both these units must be achieved and there are no optional units.
The first unit is a theory unit based on the Level 2 Conflict Management. The second unit is a practical and involves the plan, design and delivery of a 30-minute scenario-based microteach on any conflict management technique.
The Level 3 Conflict Management Training falls under the remit of Skills for Security, the standards setting body for the security business sector. The ELN Level 3 Delivery of Conflict Management is approved by NOCN.
Recognition of Prior Learning is possible for the theory unit (see Assessments section below). Your tutor will discuss this with you once you enrol onto the course.
Age range: 18+
Core skills: (English, Maths) At least to A Levels standard.
Access to Internet using a laptop / pc / tablet using up to date Windows, Android or Apple operating systems.
Recommended 3 years frontline experience
A level 3 or 4 Teaching Qualification, e.g.
To become a security trainer you must also complete the Level 3 Award in the Delivery of Physical Intervention.
Name: Level 3 Award in the Delivery of Conflict Management Training
Qualification Type: QCF
Guided Learning Hours: 36
Credit Value: 5
Unit combinations: Both compulsory units
Validity: Does not expire
Suitable for: Trainers wishing to deliver Conflict Management training
Unit 1: Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
Multiple-choice test or credit transfer from Conflict Management Level 2 Unit from the SIA Door Supervision course (if applicable).
Unit 2: Delivering Scenario-based Conflict Management Training
Microteach documents including:
1 x microteach lesson plan, scenario-design (including participant briefs), tutor feedback, peer feedbacks, self-evaluations for the delivery, session plan and effectiveness of scenarios.
All assignment templates will be provided.